Shipping methods

From now on, we will refer to 'THE USER', who is the natural person who acquires the product(s) through the website and 'THE COMPANY', which is WOREVA.

THE COMPANY offers the USER the following order delivery methods:

a) In-person delivery (warehouse pickup). It has no cost for the USER.

b) Standard shipping, with an approximate delivery time of 48 to 72 hours. It costs 4.99 €.

c) Urgent shipping, with an approximate delivery time of 24 to 48 hours. It costs 5.99 €.

The shipping costs mentioned above will be free for all orders with a price equal to or greater than 59.00 €. For all orders over 10 kg in weight, a shipping surcharge of 0.30 € per kg will be applied, with no exception for orders over 59.00 €. The total amount of the shipping price will be duly informed to the USER during the purchase process, before making the payment.

General home delivery conditions:

It is not possible to choose a specific time and day for delivery. It will be made according to the deadlines of the selected shipping method and approximately close to the estimated delivery date provided by WOREVA.

Once all delivery attempts have been exhausted, the USER can request a new delivery attempt through contact@woreva.es, although this involves paying the corresponding delivery costs.

• All home orders are prepared in our web warehouse and transport is managed by an external company (CORREOS). To continue offering the best price on all our products, we try to adjust the price of all shipments as much as possible. Free shipments will be at THE COMPANY's expense.
• If any of the products in the order is not available, we will contact the USER as soon as possible to offer a solution. In the event that a refund of the missing product is preferred and this means not reaching the minimum purchase amount (59 €), the corresponding shipping costs will be charged. The user will be contacted via email or WhatsApp. If no response is received after more than 7 business days, the order will be cancelled and refunded.
• The delivery person is not obliged to call the USER before delivery.
• Delivery times may be modified due to causes beyond THE COMPANY's control, whether due to weather exceptions or other exceptions that make the service impossible, such as loss or breakage of the package by the transport company.
• The USER is responsible for the veracity of the data provided to THE COMPANY for the delivery and/or tracking of the order. If the order cannot be delivered because the address is incorrect or data is missing, the delivery time will be modified.
• If the email provided by the USER is incorrect and/or inactive, THE COMPANY is not responsible if the USER does not receive the order confirmation and/or order tracking emails.
• If the USER rejects delivery of an order that has already left our facilities and is within the estimated delivery time, the full amount of the order will be refunded, except for the costs incurred by this return. THE COMPANY has 14 days to make the refund.
• IMPORTANT: All home delivery dates provided by THE COMPANY are estimated, which means that delivery will be made on a business day as close as possible to that date, but in no case is receipt on that exact date guaranteed.