GENERAL CONDITIONS

These general conditions regulate the purchase of the products offered through the website www.woreva.es, under the trade name WOREVA, owned by GERARD SAEZ SANCHEZ with NIF: 43637690C and address at C/ CANIGO 7, 17858 LA CANYA, contact telephone: 614330279, email contact@woreva.es, hereinafter "THE COMPANY".

In this document we will refer to the "USER", who is the natural person who acquires the product offered through the website, and to "THE COMPANY", which is us.

The products are acquired directly from THE COMPANY, who acts as the direct seller, therefore, the sales contract for the products is made between THE USER and THE COMPANY.

The USER must read and accept these General Conditions and the information of the products they wish to purchase before proceeding with the purchase. This acceptance will be made expressly by clicking on the box "I have read and accept the General Conditions" that will appear during the purchase process. By doing so, the USER confirms that they are of legal age and have the legal capacity to acquire the products offered by THE COMPANY.

At the time of formalizing the purchase, it will be understood to be perfected by full right, and from that moment the prices and conditions will have contractual character, so they can only be modified by the express agreement of the contracting parties.

1. USER OBLIGATIONS

The USER undertakes in all effects to use the website and, where appropriate, to acquire the products offered by THE COMPANY in accordance with the law and what is established in these general conditions.

THE COMPANY reserves the right to delete from the website any comment or opinion from USERS that is contrary to current legislation, especially in cases that violate the fundamental rights and freedoms of people.

2. PURCHASE PROCEDURE AND PAYMENT METHOD FOR PRODUCTS

The USER will select on the website the products they wish to purchase and the quantity or number of units. The prices shown on the screen are in euros and are the current ones, except for typographical error, with the applicable taxes (VAT) applied.

The USER must complete the form with the necessary data to process the order, and must click on the "Continue" section to proceed with the purchase of the products and must expressly accept these General Conditions. On the next page a summary of the products the USER wishes to purchase, the price, applicable taxes, shipping costs and the expected delivery time will be shown, and the USER may make any changes they consider appropriate before clicking on the "Pay" section. Once they access the "Pay" section, the USER must enter the credit card details with which they will make the payment and accept the payment.

THE COMPANY will send the USER an email justifying the receipt and confirmation of the purchase made, within 24 hours from the receipt of the order formalization. The contract is not considered perfected until THE COMPANY receives payment for the price of the products, except in those orders where warehouse pickup and cash payment have been selected.

If the USER wishes to receive an invoice, they can obtain it from their private area, on the order details page, or by email to THE COMPANY.

The USER will be responsible for the veracity of the personal data provided to THE COMPANY, and in particular is responsible for the credit or debit cards they use being their property and having sufficient funds to cover the cost of the products they wish to purchase. THE COMPANY reserves the right to cancel the sale in case of non-payment, return of the charge, denied card or false data, or in case it cannot verify the card details. Likewise, the USER must notify THE COMPANY by email of any undue or fraudulent charge on the card used for purchases on the website as soon as they become aware of it.

3. PAYMENT METHODS

THE COMPANY offers the following secure payment methods for the convenience of the USER:

a) Credit/Debit Card (VISA, MasterCard and others): THE COMPANY accepts credit and debit card payments through a secure Redsys gateway, which guarantees the protection of the USER's data. THE COMPANY does not store or manage any payment data on its platform, as all transactions are carried out directly on the Redsys website.

b) Apple Pay / Google Pay: The USER can use Apple Pay or Google Pay for fast and secure payment, provided that the device and browser support it.

c) Bizum: If the USER is also a Bizum user, they can select this method to make instant and secure payments.

d) Cash payment: This option is only available for in-person pickups at the location indicated by THE COMPANY during the purchase process and in the confirmation and order summary that the USER will receive by email. The USER must make the payment at the time of pickup, present the order document and valid identification.

4. SHIPPING AND DELIVERY TIMES

THE COMPANY offers the USER the following order delivery methods:

a) In-person delivery (warehouse pickup). It has no cost for the USER.

b) Standard shipping, with an approximate delivery time of 48 to 72 hours. It costs 4.99 €.

c) Urgent shipping, with an approximate delivery time of 24 to 48 hours. It costs 5.99 €.

The shipping costs mentioned above will be free for all orders with a price equal to or greater than 59.00 €. For all orders over 10 kg in weight, a shipping surcharge of 0.30 € per kg will be applied, with no exception for orders over 59.00 €. The total amount of the shipping price will be duly informed to the USER during the purchase process, before making the payment.

General home delivery conditions:

· All home orders are prepared in our web warehouse and transport is managed by an external company (CORREOS). To continue offering the best price on all our products, we try to adjust the price of all shipments as much as possible. Free shipments will be at THE COMPANY's expense.

· If any of the products in the order is not available, we will contact the USER as soon as possible to offer a solution. In the event that a refund of the missing product is preferred and this means not reaching the minimum purchase amount (59 €), the corresponding shipping costs will be charged. The user will be contacted via email or WhatsApp. If no response is received after more than 7 business days, the order will be cancelled and refunded.

It is not possible to choose a specific time and day for delivery. It will be made according to the deadlines of the selected shipping method and approximately close to the estimated delivery date provided by WOREVA.

· The delivery person is not obliged to call the USER before delivery.

Once all delivery attempts have been exhausted, the USER can request a new delivery attempt through contact@woreva.es, although this involves paying the corresponding delivery costs.

· Delivery times may be modified due to causes beyond THE COMPANY's control, whether due to weather exceptions or other exceptions that make the service impossible, such as loss or breakage of the package by the transport company.

· The USER is responsible for the veracity of the data provided to THE COMPANY for the delivery and/or tracking of the order. If the order cannot be delivered because the address is incorrect or data is missing, the delivery time will be modified.

· If the email provided by the USER is incorrect and/or inactive, THE COMPANY is not responsible if the USER does not receive the order confirmation and/or order tracking emails.

· If the USER rejects delivery of an order that has already left our facilities and is within the estimated delivery time, the full amount of the order will be refunded, except for the costs incurred by this return. THE COMPANY has 14 days to make the refund.

· IMPORTANT: All home delivery dates provided by THE COMPANY are estimated, which means that delivery will be made on a business day as close as possible to that date, but in no case is receipt on that exact date guaranteed.

5. RIGHT OF WITHDRAWAL

In accordance with articles 102 and following of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the USER who has the status of consumer or user in accordance with the definition established in article 3 of the Royal Legislative Decree, may withdraw from the purchase made for any reason, within a period of 14 natural days from the receipt of the product. However, as established in the following section entitled "EXCEPTIONS TO THE RIGHT OF WITHDRAWAL", this right does not apply to the goods and services specified in said section.

To exercise the right of withdrawal, the USER must notify their decision to withdraw from the contract by means of an unequivocal statement that THE COMPANY makes available to them in web form format on the order details page, under the "Returns" section. The USER may also formalize this notification by postal mail or email, dated the same day of receipt, to the addresses stated at the beginning of these general conditions. If desired, you can use the following form and send it by mail:

Withdrawal form

(You only need to complete and send this form if you wish to withdraw from the contract)

- To the attention of WOREVA, C/ CANIGO 7 - 17858 La Canya (Girona); email contact@woreva.es

- I hereby inform you that I withdraw from my sales contract for the following good: ________________________________

- Order number _________________ placed on: ________

- DNI/NIF/CIF: ___________________

- Name and surname: __________________________________

- Address: __________________________________________

- Signature (only if this form is presented on paper)

- Date: __________

THE COMPANY only accepts returns that meet the following conditions:

· The product must be in its original packaging and labeling.

· The product must not have been used.

· The shipment must be made in the same box in which the order was received. If it is not possible to use the original box, the USER must return it in a box that guarantees the protection of the contents so that it arrives at THE COMPANY in good condition. Otherwise, THE COMPANY reserves the right to reject the return.

· A copy of the invoice/delivery note must be included inside the package, indicating the returned products.

The product must be returned to THE COMPANY at the address stated at the beginning of these general conditions. The transport costs arising from the return will be borne by the USER, who may freely choose the company they prefer for the transport of the item.

Once the product has been received and verified that it is in perfect condition, the refund of the amount will be processed, which will be made within a maximum period of 14 natural days from the date on which the USER communicated the intention to withdraw and by the same payment method that the USER chose at the time of placing the order. Until the returned items are received, THE COMPANY may withhold the refund.

6. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

As established in Art. 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not apply to contracts that refer to:

a) The provision of services, once the service has been completely executed, when the execution has begun, with the prior express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been completely executed by the trader, they will have lost their right of withdrawal.

b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the trader cannot control and that may occur during the withdrawal period.

c) The supply of goods made to the specifications of the consumer and user or clearly personalized.

d) The supply of goods that may deteriorate or expire rapidly.

e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

f) The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.

g) The supply of alcoholic beverages whose price has been agreed at the time of concluding the sales contract and which cannot be delivered before 30 days, and whose actual value depends on fluctuations in the market that the trader cannot control.

h) Contracts in which the consumer and user has specifically requested the trader to visit them to carry out urgent repair or maintenance operations; if, during this visit, the trader provides services additional to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal will apply to those additional services or goods.

i) The supply of sealed audio or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

j) The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

k) Contracts concluded by means of public auctions.

l) The provision of accommodation services for purposes other than to serve as a residence, transport of goods, vehicle rental, catering or services related to leisure activities, if the contracts provide for a specific date or period of performance.

m) The supply of digital content that is not supplied on a tangible medium when the performance has begun with the prior express consent of the consumer and user with the knowledge on their part that they will consequently lose their right of withdrawal.

8. RETURNS AND INCIDENTS

8. Possible cases of return or withdrawal

8.1. Withdrawal

See point 6 and point 7

8.2. For damage caused during transport

The USER must check the order at the time of delivery. If it is visibly and clearly apparent, without the need to manipulate the shipping packaging or the product's own packaging, that the box or product has defects caused by damage during transport, the USER must notify THE COMPANY, at the email address stated at the beginning of these general conditions, on the same day of receipt of the order, in order to request the replacement of the affected product or products or the refund of the price paid for them.

If the USER detects any anomaly before opening the product, we ask that you do not open the seal or packaging. Before opening the product, we recommend verifying that the packaging matches the requested product: (model, color, size, finish, etc.).

For the return or exchange of a product damaged during transport, the USER must send several photographs showing the condition of the packaging, the shipping label and the damaged item.

THE COMPANY only accepts returns that meet the following conditions:

· The product must be in its original packaging and labeling and very well protected.

· The shipment must be made in the same box in which the order was received. If it is not possible to use the original box because it is damaged, the USER must return it in a box that guarantees the protection of the contents so that it arrives at THE COMPANY in good condition; otherwise, THE COMPANY reserves the right to reject the return.

· A copy of the invoice/delivery note must be included inside the package, indicating the returned products.

8.3. For error in the order

The USER must check the order at the time of delivery. If there is an error in the goods received (a wrong or missing product), the USER must notify THE COMPANY, at the email address stated at the beginning of these general conditions, on the same day of receipt of the order, in order to request the replacement of the affected product or products.

If a wrong product has been received, photographs of the received product must be provided and under no circumstances should it be used and/or opened. Returns of opened and/or used wrong products by the USER will not be accepted.

If any product is missing from the order, the USER must provide a photograph showing the inside of the order box as it was received in order to make the necessary checks.

8.4. For defective products

If the USER receives a defective product, they must notify THE COMPANY at the email address stated at the beginning of these general conditions, on the same day of receipt of the order.

To proceed with the exchange, the USER must send photographs and justify the defect of the item, as well as the barcode of the item and the box labeling.

THE COMPANY only accepts returns that meet the following conditions:

· In the case of second-hand products, the defect causing the return must not be specified in the product condition description.

· The product must be in its original packaging and labeling and very well protected.

· The shipment must be made in the same box in which the order was received. If it is not possible to use the original box, the USER must return it in a box that guarantees the protection of the contents so that it arrives at THE COMPANY in good condition; otherwise, THE COMPANY reserves the right to reject the return.

· A copy of the invoice/delivery note must be included inside the package, indicating the returned products.

In the event that THE COMPANY cannot replace the defective product with a new one, the amount paid by the USER will be refunded, which will be made within a maximum period of 14 natural days from the date on which the USER reported the incident and by the same payment method that the USER chose at the time of placing the order. Until the returned items are received, THE COMPANY may withhold the refund.

9. WARRANTY

THE COMPANY will be liable for lack of conformity that manifests itself within a period of 3 years from delivery. In the case that the acquired product is second-hand, this period will be 1 year.

The USER must inform THE COMPANY of the lack of conformity within a period of two months from when they became aware of it. The warranty does not cover defects caused by improper use, normal wear and tear of the products or those defects previously specified about the condition of second-hand products.

10. CUSTOMER SERVICE

For any communication, incident or claim, the USER can send a communication to THE COMPANY at their email address.

11. NULLITY OF CLAUSES

If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect that clause or the part of it that is null or ineffective, with the rest of the general conditions remaining in force.

12. NOTIFICATIONS

Any notification or requirement that must be made between the parties in relation to the contracting of products or these General Conditions must be made in writing and will be understood to have been duly made if it has been sent to the email address that each party has indicated to the other for this purpose.